ace69 Terms & Conditions

1 Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and ace69 ("the Platform", "we", "us", "our") governing your access to and use of the ace69 website located at ace69.io and all associated services, features, and content provided therein.

By creating an account, making a deposit, placing a bet, or otherwise accessing any part of the ace69 platform, you confirm that you have read, understood, and unconditionally agreed to these Terms in their entirety. If you do not agree with any provision of these Terms, you must cease using the platform immediately and refrain from registering an account.

These Terms should be read in conjunction with our Privacy Policy, Responsible Gaming Policy, and any specific rules applicable to individual games, promotions, or tournaments made available on the platform from time to time. In the event of a conflict between these Terms and any specific promotional terms, the specific promotional terms shall prevail in relation to that promotion only.

2 Eligibility & Account Registration

To register and maintain an account with ace69, you must satisfy all of the following eligibility requirements at all times during your use of the platform:

• You must be at least 21 years of age. ace69 strictly prohibits underage gambling and will take all reasonable steps to verify player ages at registration and periodically thereafter.
• You must be accessing the platform from a jurisdiction where online gambling is not prohibited under applicable law. It is your sole responsibility to ensure that your use of ace69 complies with the laws of your country and region.
• You must not be acting on behalf of, or depositing funds owned by, any third party. All account activity must be for your own personal entertainment only.
• You must not be a current employee, contractor, director, or close family member of an employee or contractor of ace69 or any of its affiliated game providers or service partners.
• You must not be registered on any self-exclusion list or have an active gambling block in place that covers the ace69 platform.
• You must provide accurate, truthful, and complete information at the point of registration. Any material misrepresentation is grounds for immediate account closure.

Each natural person is permitted to hold one (1) ace69 account only. Opening duplicate accounts, whether under the same identity or a different identity, is strictly prohibited. ace69 reserves the right to merge duplicate accounts, close the secondary account, and confiscate any balances held in accounts opened in breach of this rule.

3 Account Verification (KYC)

ace69 operates a Know Your Customer ("KYC") process in accordance with its obligations to prevent money laundering, fraud, and underage gambling. All players are required to complete identity verification before the first withdrawal is processed. ace69 may also request verification at any other time it deems appropriate.

The standard KYC documentation required includes:

• Proof of identity — a clear photograph or scan of a valid government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address — a utility bill, bank statement, or official correspondence issued within the previous three months, showing your full name and current address.
• Proof of payment method — a screenshot or photograph confirming ownership of the bKash, Nagad, Rocket, or Upay mobile wallet account used to make deposits. For bank or card payments, a redacted statement or card image may be required.

All documents submitted for verification purposes are treated in accordance with our Privacy Policy. ace69 uses secure, encrypted channels for document transmission and storage. Documents are reviewed by trained compliance personnel only.

ace69 reserves the right to place a temporary hold on withdrawals during the KYC review period. The standard review timeframe is 48 hours from receipt of all required documentation. Complex cases may take longer, and ace69 will communicate any extended timelines to the player concerned via email or live chat.

4 Deposits & Withdrawals

All financial transactions on the ace69 platform are denominated in Bangladeshi Taka (৳ / BDT). ace69 does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction charges, for which ace69 accepts no responsibility.

Accepted deposit methods include: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Minimum deposit amounts and maximum limits vary by payment method and are displayed at the time of transaction.

Withdrawal processing times: Withdrawals to bKash and Nagad for fully verified accounts are typically processed within 30 minutes. Withdrawals to other mobile wallets and bank accounts are processed within 4–24 hours during standard business hours. ace69 does not guarantee processing times during periods of high demand, public holidays, or system maintenance.

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Withdrawals must be made to a payment method that was previously used to make a deposit on the account, unless otherwise approved by ace69 compliance staff.
• ace69 reserves the right to request additional verification documentation before processing any withdrawal that it considers unusual or high-value.
• Deposits made in error cannot be reversed once the funds have been credited to your ace69 balance. Contact support immediately if you believe an error has occurred.
• ace69 does not accept cash deposits, money orders, cheques, or cryptocurrency transfers. All transactions must be conducted through the supported electronic payment methods listed above.

5 Bonuses & Promotions

ace69 offers various bonuses, free bet credits, cashback offers, and promotional incentives to eligible players from time to time. All bonuses are subject to the specific terms attached to each individual promotion, which will be published on the relevant promotion page. The following general conditions apply to all bonuses unless stated otherwise:

• Bonus funds are credited separately from real-money funds and are subject to rollover (wagering) requirements before any portion of them may be converted to withdrawable winnings. The specific rollover requirement applicable to each bonus will be clearly stated in the promotion terms.
• Welcome bonuses may only be claimed once per player, household, IP address, device, or payment method. Any attempt to claim a new-player bonus multiple times will result in bonus forfeiture and may trigger a review of the account.
• Bonuses expire within the timeframe stated in their individual terms. Expired bonus funds and any associated pending winnings will be removed from the account automatically.
• ace69 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that such changes do not materially disadvantage players who have already accepted and begun using an active bonus.
• Bonuses may not be combined unless the relevant promotion terms explicitly state that they may be. Players may only hold one active welcome bonus at a time.
• Certain games may contribute different percentages towards rollover requirements. Slot games typically contribute 100%, while table games, live casino games, and sports bets may contribute at a reduced rate as specified in the individual promotion terms.

6 Betting & Gaming Rules

All bets placed and games played on ace69 are subject to the specific rules of the relevant sport, event, or game type. By placing a bet or entering a game, you confirm that you have read and understood the applicable rules. The following general betting and gaming conditions apply across the platform:

• All bets are final once confirmed. ace69 does not accept requests to cancel or amend a bet after it has been submitted and confirmed, except in cases where the Platform itself has published incorrect odds due to a system error.
• In the event that incorrect odds or prices are displayed due to a technical error or human mistake, ace69 reserves the right to void affected bets and refund stakes to the players concerned. ace69 is under no obligation to honour bets placed at manifestly incorrect prices.
• For cricket markets, ace69 follows standard international cricket rules as published by the ICC. In the event of a match being abandoned, interrupted, or reduced in overs, settlement rules specific to the relevant market type will apply as described in the cricket betting rules section of the platform.
• Live casino games are provided by licensed third-party studios including Evolution Gaming and Ezugi. In the event of a technical disconnection during a live casino game round, the game outcome will be determined by the result recorded on the studio's server at the time of disconnection. ace69 accepts no liability for player losses resulting from connection failures attributable to the player's own device or internet service.
• Slot games are provided by third-party suppliers including Pragmatic Play, NetEnt, Microgaming, and Spribe. All slot games use certified Random Number Generator (RNG) technology. Return-to-Player (RTP) percentages are set by the game provider and are available on request.
• ace69 reserves the right to impose maximum bet limits on any market or game, at any time, without prior notice. These limits may be applied to individual players or globally across the platform.

7 Prohibited Conduct

The following activities are strictly prohibited on the ace69 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of account balance, and reporting to relevant authorities where required:

• Providing false, misleading, or fraudulent information at registration or at any point during the account verification process.
• Attempting to open more than one account or assisting another person to circumvent the one-account policy.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, interact with games, or exploit platform features.
• Colluding with other players to manipulate game outcomes, share cards in live poker, or otherwise coordinate play for mutual advantage at the expense of the platform or other players.
• Match-fixing, spot-fixing, or placing bets based on insider knowledge of an outcome that has not been made publicly available.
• Attempting to exploit software bugs, glitches, or technical errors to gain an unfair advantage. Players who discover a bug must report it to support immediately and must not continue exploiting it.
• Using the ace69 platform for money laundering, terrorist financing, or any other illegal financial activity.
• Accessing the platform from a jurisdiction where doing so is prohibited under local law, using a VPN or proxy service to conceal your true location.
• Harassing, threatening, or abusing ace69 staff or other players through any communication channel.

ace69 cooperates fully with law enforcement authorities and regulatory bodies. Where prohibited conduct is identified, ace69 may freeze account balances pending investigation and will share information with relevant authorities upon receiving a lawful request.

8 Intellectual Property

All content on the ace69 platform, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software, and the overall look and feel of the website, is the exclusive property of ace69 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the ace69 platform for your own personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, publish, or create derivative works from any ace69 content without prior written authorisation from ace69.
• Use any ace69 trademark, logo, or brand name in any manner that suggests endorsement, affiliation, or sponsorship without explicit written consent.
• Scrape, crawl, or use automated tools to extract data from the ace69 platform for any commercial purpose.
• Frame or embed the ace69 website or any portion thereof within another website without written permission.

Game content provided by third-party studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) remains the intellectual property of the respective studios and is subject to their own licensing terms. ace69 has obtained all necessary licences to present this content on the platform.

9 Privacy & Data Protection

ace69 is committed to protecting the personal data of its players. The collection, storage, processing, and use of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By accepting these Terms, you also accept our Privacy Policy.

In summary, ace69 collects personal data that you provide at registration and during account use (including name, date of birth, contact details, and payment information), as well as technical data generated by your use of the platform (such as IP address, device type, and session data). This data is used to operate your account, process transactions, comply with legal obligations, prevent fraud, and improve the platform experience.

ace69 does not sell your personal data to third parties. Data may be shared with trusted service partners (such as payment processors and identity verification providers) strictly for the purpose of delivering platform services. All data sharing is governed by data processing agreements that require those parties to maintain appropriate security standards.

For full details on how your data is collected, used, stored, and your rights in relation to it, please read our Privacy Policy.

10 Responsible Gaming

ace69 is committed to promoting safe and responsible gambling. We believe that gambling should be an enjoyable form of entertainment, not a source of financial or personal harm. The following responsible gaming tools are available to all registered players and can be activated directly from the account settings panel or by contacting support:

• Deposit Limits — Set daily, weekly, or monthly maximum deposit amounts to manage your spending.
• Session Time Limits — Configure reminders that notify you when a specified time has elapsed during a gaming session.
• Cooling-Off Period — Temporarily restrict your access to the platform for a period of 24 hours to 30 days.
• Self-Exclusion — Permanently or indefinitely close your account and block re-registration. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.
• Reality Check Notifications — Receive periodic on-screen notifications showing the duration of your current session and your net win/loss position.

ace69 strictly prohibits account access by persons under the age of 21. If you are aware of a minor who has gained access to an ace69 account, please contact our support team immediately. For comprehensive guidance on responsible gambling, problem gambling indicators, and support resources, please visit our Responsible Gaming page.

11 Limitation of Liability

To the maximum extent permitted by applicable law, ace69 and its officers, directors, employees, agents, and service partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform or its services. This limitation applies regardless of the legal theory under which such liability is claimed.

In particular, ace69 accepts no liability for:

• Losses resulting from technical failures, server downtime, or internet connectivity issues outside our reasonable control.
• Losses arising from unauthorised access to your account where such access was facilitated by your own failure to keep your login credentials secure.
• Errors in live odds, game outcomes, or settlement calculations caused by third-party data providers or game studios, where ace69 has acted in good faith on the information provided.
• Indirect or consequential financial losses, loss of anticipated winnings, or opportunity costs of any kind.
• Any loss or damage caused by force majeure events including natural disasters, government action, pandemic conditions, or other circumstances beyond our reasonable control.

Nothing in these Terms limits ace69's liability for fraud, wilful misconduct, death, or personal injury caused by ace69's negligence, to the extent such limitation is prohibited by applicable law.

12 Amendments to Terms

ace69 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect player rights or obligations — ace69 will provide reasonable notice by publishing a prominent notice on the platform and, where possible, by sending a notification to the email address registered on your account.

Minor amendments, such as corrections to typographical errors, clarifications of existing provisions, or additions of new game-specific rules that do not reduce existing player rights, may be made without prior notice. The "Effective Date" shown at the top of this document and in the sidebar will be updated to reflect the date of the most recent revision.

Your continued use of the ace69 platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and request account closure by contacting our support team.

13 Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them or the ace69 platform shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which ace69 is incorporated and operates. Players accessing the platform from Bangladesh are responsible for ensuring their use complies with applicable Bangladeshi law.

In the event of a dispute regarding the outcome of a bet or game, the player must contact ace69 support within 30 days of the relevant event. ace69 will review the dispute and provide a written response within 10 business days. Disputes raised after the 30-day window may not be considered.

ace69 is committed to resolving disputes fairly and promptly. Our internal dispute resolution process is the first and preferred mechanism for addressing any complaint. If a dispute cannot be resolved through our internal process, you may escalate the matter through any external dispute resolution mechanism available under applicable law.

14 Contact Information

If you have any questions, concerns, or requests relating to these Terms & Conditions, or wish to exercise any right described herein, please contact the ace69 support team through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, 365 days a year via the chat widget on the ace69 platform. Average response time is under 2 minutes.
• Email: [email protected] — responses to email enquiries are provided within 4 hours during standard operating hours (Bangladesh Standard Time, UTC+6).
• Formal Written Notices: For legal correspondence and formal notices, please use the email address above with the subject line clearly identifying the nature of the communication. ace69 does not accept formal legal notices through live chat.

These Terms & Conditions were last reviewed and updated on 1 January 2026. Players are encouraged to revisit this page periodically to remain informed of any changes. ace69 thanks you for taking the time to read these Terms and for choosing ace69 as your trusted online betting and casino platform in Bangladesh.